Tuesday, July 17, 2012


You know how I like to throw in a little twist to our blog features sometimes... so today's featured Tuesday Teamie is not a teamie, but a very important someone who deserves their own feature!

Let me tell you a little about her.

She sometimes is very internet savvy; other times she knows just enough to get around.

Sometimes she likes to shop; sometimes she doesn't. But either way, she does a lot of her shopping on the internet.

She values handmade; no, she doesn't value handmade; she just buys things she likes.

She wants something original and unique; she wants something everyone else has.

How old is she? 18, 24, 35, 62.

She is very thrifty; she is a spendthrift.

She shops on Etsy.

Sometimes she is a he.

I know you have guessed by now our Featured Someone is our customer! And of all our Tuesday Teamie's she/he is the most important!

Serving our customer should be our number one priority. And not just serving him. But serving him well.

You can have the most awesome product on the market today, but if you do not have great customer service to back it up, you have nothing. You will never get repeat business. And word of mouth of bad customer service will destroy your reputation, and your business.

So, here are some quotes to inspire us as we strive to provide the best customer service we can:
  • In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
    Doug Warner
  • Make a customer, not a sale.
    Katherine Barchetti
  • A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
    Mahatma Gandhi
  • When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
    Jerry Harvey
  • If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
    Ray Krock 
  • I won’t complain. I just won’t come back
    Brown & Williamson Tobacco Ad
  • Here is a simple but powerful rule: always give people more than what they expect to get.
    Nelson Boswell 
  • Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
    Rick Tate 
  • The customer’s perception is your reality.
    Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
Above quotes taken from:  Customer1.com, "99 Legendary Customer Service Quotes" at http://www.customer1.com/blog/customer-service-quotes 
  • Being on par in terms of price and quality only gets you into the game.
    Service wins the game.

From Customer Service Point, "Favorite Customer Service Quotes" at  http://www.customerservicepoint.com/customer-service-quotes.html

 Cap'n Kathi


  1. I LOVE this!! And it just reaffirms many things I have always thought about customer service from a buyer's perspective that I do my best to implement as a seller. It always all comes down to the customer's experience with you. :)